Food Assistance Replacement Due to Hurricane Matthew

Many people have been asking about Food Assistance Replacement due to spoilage caused by damage or power outages from Hurricane Matthew. Below is the most recent information from the State concerning the procedure. The referenced form can be found here.

Current food assistance recipients who experience food loss due to spoilage because of damage or power outage caused by Hurricane Matthew may receive replacement of food assistance benefits for the value of the food loss. To request a replacement, recipients must submit form CF-ES 3515 “Food Assistance Replacement Authorization” which can also be found at  www.myflfamilies.com/disasterCustomers may also submit via their MyACCESS Account or by mailing it to: ACCESS Central Mail Center, P.O. Box 1770, Ocala, FL 34478-1770. Reports of the loss must be submitted within 10 days of the disaster.”

Additional information:

Questions about pending cases:
All ACCESS call centers are open. Due to current high call volume, there may be longer than expected wait times. If customers have questions about a current application, renewal, or case status, they can use the call center interactive voice response system at 1-866-762-2237 or log into their MyACCESS Account from our website: www.myflorida.com/accessflorida. Both of these services provide case status and other information. Customers should have their case number available or call from the phone number associated with their account.
Questions about the hurricane impact:
Due to hurricane Matthew, current  SNAP customers who live in Baker, Brevard, Broward, Citrus, Clay, Duval, Flagler, Glades, Hendry, Hernando, Highlands, Indian River, Lake, Marion, Martin, Miami-Dade, Monroe, Nassau, Okeechobee, Orange, Osceola, Palm Beach, Polk, Putnam, Seminole, St. Johns, St. Lucie, and Volusia Counties, received an early release of their benefits effective October 7, 2016. 
Current SNAP customers who live in Alachua, Bradford, Columbia, DeSoto, Dixie, Gilchrist, Hardee, Hamilton, Hillsborough, Levy, Manatee, Pasco, Pinellas, Sumter, Suwanee, and Union Counties,  received an early release of their benefits effective October 8, 2016.
 Further assessments are being made about additional services. For information about DCF disaster services, visit www.myflfamilies.com/disaster.
If a customer is requesting replacement of their benefits:
Current SNAP customers who lost food due to Hurricane Matthew can visit www.myflfamilies.com/disaster, fill out the individual replacement form, and fax it to 1-866-886-4342 or mail it to the ACCESS Central Mail Center, P.O. box 1770, Ocala, FL  34478-1770. Customers can also visit a local Community Partner site to fax their requests. Customers can search for their Community Partners at https://access-web.dcf.state.fl.us/CPSLookup/search.aspx.